Effective Date: May 20, 2025
Website: [www.rastogibookbazaar.com]
At Rastogi Book Bazaar, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a simple and transparent return and refund policy.
📦 1. Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged or defective
- An incorrect item was delivered
- The return request is made within 7 days of delivery
Note: Returns are not accepted for reasons such as change of mind or if the book’s content does not meet personal expectations.
🔁 2. Return Process
- Submit a return request via our website or email
- Share clear photos of the product showing the issue
- Once approved, we’ll provide return instructions
- After we receive the item, your refund or replacement will be processed
💰 3. Refund Policy
- Refunds will be issued to the original payment method used during purchase (e.g., UPI, debit/credit card, etc.)
- Please allow 5–7 business days for the refund to reflect in your account
- For Cash on Delivery (COD) orders, we may request your bank account details for processing the refund
🚫 4. Non-Returnable Items
Returns/refunds will not be accepted for:
- Used or customer-damaged books
- Discounted/sale items unless they are defective
- Special/custom orders
📞 5. Contact Us
If you need help with a return or refund, feel free to reach out to our support team:
📧 Email: support@rastogibookbazaar.com
📞 Phone: +91-9935395062
📍 Address: RASTOGI STATIONERS
KHINNI BHAGH – SHAHJAHANPUR (U.P.) INDIA
We strive to ensure a smooth, trustworthy, and satisfying shopping experience for every customer.